Frequently asked questions

Websockets - unable to establish a connection

If you are behind a corporate proxy then there are certain infrastructure requirements that need to be fulfilled to get web sockets working. These requirements will most likely need to be checked out by your corporate network team:

Additionally you need to make sure you are not blocking incoming or outgoing Websocket communication to the following endpoint (also port 443):

  • wss://ui.rosetta-technology.io/ws-api/

Also if you are using a TLS intercept you need to make sure you are not re-writing any response headers that are returned from that endpoint.